If you need to return any of the products you purchased from TOKTOKBOX, you may return the item within 14 days from the date of delivery. All returned items are subject to a 20% restocking fee. Please note that original shipping charges are non-refundable. There are no refunds on any item(s) that has been used or do not have its original packaging. To qualify for a refund, ALL items must be returned unused, unopened, any seals unbroken and in their original, new, resellable condition; including the original packaging, containers, documentation, warranty cards, manuals and all accessories. Any electrial appliance that has been opened/used, and the seal of the electrical cord has been untied: return will not be accepted, and there will be no refund issued. Appliances may be returned to the manufacturer directly. We test all appliances before they are shipped out to ensure proper working condition. All appliances come with all manufacturer warranties.
We will refund your money in the idential payment method you used originally to complete the purchase transaction. If you used a credit card, depending on your billing cycle, the refund may not show on your statement for up to 2 billing cycles/statements.
Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.
If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. This RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return.
We will notify you via e-mail of your refund once we have received and processed your returned product. Please note that we can refund shipping costs only if the return is a result of our error.
We provide no refunds for unauthorized items returned to us. All merchandise being returned must be authorized before you return it, and must be arranged within 14 days from the date of delivery. Unauthorized returns and returned items that do not meet our guidelines become the property of toktokbox.com and will be disposed of.
For more information on your specific package, please sign In to your account and review your order history. If your order says “Processing ”, then it has not yet left our warehouse. If it says “Complete”, then a tracking information has been generate for your view. Shipping and tracking information will also be made available in your shipping-confirmation email.